Legal
Last updated 11 August 2026. How we handle personal data collected through this site.
This site is operated under the trading name Chemcartel, from India. Chemcartel is the data fiduciary and controller for personal data collected through this site.
Grievance and data protection contact: write to grievance@chemcartel.com, or use the enquiry form. We acknowledge within 5 working days and respond within 30 days.
If you need our full registered entity details — for example for a formal legal notice, a regulatory request or your own vendor due diligence — write to that address and we will provide them.
When you submit an enquiry: your name, company, email address and/or telephone number, destination country, the ingredient and quantity you enquired about, and your consent record.
When you submit an article: your name, company, email address and biography.
Automatically: IP address, browser type, pages viewed and referring source, through analytics.
We do not knowingly collect data from anyone under 18, and this site is not directed at children.
To respond to your enquiry, issue quotations and documents, and maintain a record of the transaction. Where you have consented, to send related product information. To operate and improve the site.
Your consent, given at the point of collection, and the performance of a contract or steps taken at your request before entering one.
Enquiry records: 3 years from last contact. Transaction records: as required by applicable tax and commercial law. Analytics: 14 months. Consent records: for as long as we hold the underlying data.
Our email delivery provider, our CRM provider, and our hosting and analytics providers, each acting on our instructions. We do not sell personal data or share it for advertising. Some providers operate outside your country; transfers are made under appropriate contractual safeguards.
You may request access to your data, correction, erasure, or withdrawal of consent, and may nominate another person to exercise these rights on your behalf. Withdrawing consent does not affect processing carried out before you withdrew it.
To exercise any right, or to complain, use the enquiry form. If you are not satisfied with our response you may complain to the relevant data protection authority in your jurisdiction.
We use essential cookies to operate the site and analytics cookies to understand usage.
We use encrypted connections, restricted internal access, and expiring links for gated documents. No system is completely secure; if a personal data breach occurs that is likely to affect you, we will notify you and the relevant authority as required by law.